You'll need:
- knowledge of public safety and security
- patience and the ability to remain calm in stressful situations
- excellent verbal communication skills
- to be thorough and pay attention to detail
- to be flexible and open to change
- the ability to work on your own
- the ability to understand people’s reactions
- counselling skills including active listening and a non-judgemental approach
- to be able to use a computer and the main software packages competently